I’m worried about someone
Are you concerned about someone who seems to be at the end of their rope? You’re not sure how to help, or whether the situation is truly serious?
Le Transit can guide you. Whether you’re a family member, a friend, a neighbour, or a colleague, your role matters.
Crisis intervention also means supporting those who care for others.
What is a crisis?
A crisis occurs when someone faces an event — or an accumulation of issues — that overwhelms their usual ability to cope.
It can show up as intense emotional distress, a sense of losing control, dark thoughts, or a sudden disconnection from loved ones and familiar anchors.
How to recognize a crisis and act quickly
Here are some signs that a person you know might be in crisis:
You don’t need to have all the answers to take action.
Crisis intervention often starts with something simple: reaching out a hand.
Supporting someone in crisis
- Stay calm and present. Your willingness to listen matters more than your answers.
- Ask open-ended questions. For example: “How are you feeling right now?” or “Do you want to talk about it a bit?”
- Take any mention of suicide seriously. It’s better to respond than to miss a cry for help.
- Seek support. You don’t have to fix everything on your own.
- Offer to accompany them. You can help by calling a support line together or bringing them to a safe place. Simply staying with them can make a real difference.
- Call us. You can reach us at any time to ask for guidance or to get support while helping someone.
Free, compassionate and accessible services
- All interventions conducted over the phone, in person, or in the community, are completely confidential. If follow-up is suggested, it is always done with the person’s consent.
- Your involvement as a caregiver or support person is valued and respected.
- A crisis intervention can begin with a single call. Whether it’s for you or for someone close to you, that call might be what changes everything.
Caregivers: Getting Through Crisis Together
(Caregiver Support Project)
Are you supporting a loved one with mental health challenges and feeling powerless, confused, or frustrated?
Are you exhausted by the situation and unsure what else to do?
Call us — we’re here for you too.
Le Transit, in partnership with Arborescence Québec, offers:
- Individual psychosocial support to help you understand what you’re experiencing, establish new healthy strategies for your well-being, or offer support during a legal process
- Group workshops to talk with others who share your experience and obtain new tools
- Public conferences on topics that matter to you
Need to talk?
Our team is here for you.
Find the right crisis centre
There are six (6) crisis centres in Montréal, each serving a specific territory. Use the map below to see whether you fall within Le Transit’s area or if you can access another crisis centre.
If you’re outside our service area, please contact one of the following:
- Association IRIS (North): 514-388-9233
- Centre L’Autre Maison (South-West): 514-768-7225
- Centre d’intervention de crise Tracom (Central-West): 514-483-3033
- Centre de crise de l’Ouest-de-l’Île (West): 514-684-6160
- Équipe mobile Résolution (East): 514-351-9592